jitbuz Privacy Policy

jitbuz operates as a safe and reliable platform for online betting and casino players in Bangladesh. We believe you have full rights over your personal information, and protecting that information is our ethical responsibility.

This privacy policy ("Policy") applies to the jitbuz website (jitbuz.cam) and all services connected to it. By creating an account, logging in, or using the services on this platform, you are considered to have given your consent to the terms of this policy.

2.1 Registration and Account Information

When you open an account on the jitbuz platform, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Bangladeshi national identity card or passport details (when identity verification is required)
• Preferred language and account password (encrypted)

2.2 Financial and Transaction Information

During deposit and withdrawal processes, we handle the following information:

• bKash, Nagad, or Rocket account numbers (only for completing transactions)
• Transaction amount, date, and status
• Withdrawal request history
• Records of bonus and promotional benefit usage

Important: We never store your full payment PIN or password.

2.3 Technical and Usage Information

To improve service quality, we automatically collect the following information:

• IP address and device type
• Browser type and operating system
• Site access time, session duration, and pages visited
• Preference data stored via cookies and local storage

3.1 Service Operation and Improvement

jitbuz uses your information for the following purposes:

• To create, manage, and secure your account
• To process deposits and withdrawals
• To provide bonuses and promotional offers
• To resolve technical issues on the platform
• To provide 24/7 customer support in Bengali

3.2 Legal Compliance and Security

We may use your information to meet applicable legal obligations, including:

• Fraud and anti-money laundering (AML) verification
• Age verification and enforcement of responsible gambling policy
• Compliance with legal orders from competent authorities
• Account security and prevention of cyber fraud

3.3 Communication and Marketing

With your consent, we may contact you for the following purposes:

• To send important transaction-related notifications
• To inform you about new bonuses and promotional offers
• To notify you of service changes or policy updates

You can opt out of marketing communications at any time.

4.1 When We Share Information

jitbuz does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment processors: Essential information is shared with bKash, Nagad, and Rocket to complete transactions
• Technology partners: Secure and verified technology providers that assist in operating the platform
• Legal authorities: In compliance with court orders or government directives
• Fraud prevention services: To ensure account security

4.2 Third-Party Responsibilities

Third parties with whom we share information must comply with privacy standards consistent with this policy. We ensure data protection through agreements with third parties and they are not permitted to use information beyond our instructions.

5.1 Technical Protection

To keep your information secure on the jitbuz platform, we use industry-standard security technology:

• SSL/TLS encryption — every data transmission is secured
• Encryption of stored data (Encryption at Rest)
• Firewall and regular security audits
• Two-Factor Authentication option
• Automated detection of suspicious activity

5.2 Organisational Protection

Alongside technical protection, we have internal security policies:

• Strict access controls — only authorised staff can view your information
• Regular privacy and security training for staff
• Rapid response plan in the event of a data breach

6.1 Use of Cookies

The jitbuz website uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for login sessions and security
• Functional cookies: Store your preferences and language
• Analytics cookies: Help improve the service by analysing site usage patterns

6.2 Cookie Control

You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent some platform features from working.

7.1 Retention Policy

jitbuz retains your personal information only for as long as necessary. The specific retention period depends on the type of information and legal requirements:

• Account information: For the duration the account is active and after closure as required by law
• Financial transaction records: For the period determined by applicable laws and regulations
• Technical logs: Deleted once no longer needed for security analysis
• Marketing consent: Until you opt out or after a specified period

7.2 Data Deletion Requests

In certain circumstances you may request deletion of your information. However, this request may be limited in cases of legal obligations or ongoing investigations. To request data deletion, please contact our support team.

8.1 Data Access and Correction

You have the following rights regarding your personal information:

• The right to know what information we hold about you
• The right to request correction of inaccurate or outdated information
• The right to object to data processing in certain circumstances
• The right to opt out of marketing communications at any time
• The right to close your account and request deletion of the associated information

8.2 Contact to Exercise Your Rights

To exercise any of your data-related rights, please contact our customer service team:

• Live chat: 24/7 Bengali support
• Email: [email protected]

We will respond to your request as promptly as possible.

jitbuz strictly does not collect information from or provide services to anyone under the age of 21. Age verification measures are in place at registration, and if any user is suspected of being a minor, we reserve the right to close their account immediately.

jitbuz reserves the right to modify or update this privacy policy at any time. If there are any significant changes to the policy, we will:

• Clearly indicate the updated date on this page
• Notify registered users by email
• Where applicable, display a notice on the platform

Continued use of the platform after any changes will be considered as your consent to the updated policy.

For any privacy-related questions

If you have any questions, concerns, or complaints about this privacy policy, our support team is always ready to help. We provide 24/7 live chat and email support in Bengali.

• 24/7 Live Chat — speak with us directly in Bengali
• Email: [email protected]

You can also find answers to common questions on the FAQ page and find safe gambling guidelines on the Responsible Gaming page.